From Internet of Things Data to Business Processes: Challenges and a Framework

In IoT environments, large amounts of procedural data are generated from IoT devices, information systems, and other software applications. The use of this data can foster the development of innovative applications in process control [63, 75, 56, 54, 35, 52, 42, 68], process conformance checking [23, 81, 83, 28], and process enhancement [67, 59], among others. Particularly, the use of process mining techniques to analyze not only process data but also IoT-collected data could provide important insights into processes and interactions as shown in different applications in the manufacturing domain, such as [58, 75, 56, 59, 67]. In these applications, IoT actuators are used to realize and execute process activities, while IoT sensors and smart tags are used to closely monitor the execution environment and involved resources [79, 75, 26, 37, 54]. IoT technology can therefore capture the context in which certain process tasks are performed, allowing process mining techniques to better understand and analyze the processes [7, 76, 12]. As such, besides the procedural data generated from the process execution systems, the data captured by IoT should also be considered an integral part of the process execution in the form of IoT-enriched event logs [57, 53]. Both the procedural nature of sensor logs, and the tight integration of these with the process executions and the executing resources [24] makes sensor data an integral part of process-based application scenarios in IoT [76, 75, 7]. However, the integration of IoT data and process data to be used for process mining is still often done ex-post in a manual fashion during a separate pre-processing phase [95, 73, 53]. In these cases, the data from the IoT environment is still collected and stored separately, and only later it is explicitly connected to the notion of a process, which is non-trivial as pointed out in the challenge "Bridging the Gap Between Event-based and Process-based Systems" in the BPM-IoT manifesto [37].