A Culturally-Aware Tool for Crowdworkers: Leveraging Chronemics to Support Diverse Work Styles

This issue usually stems from the assumption that crowdworkers are a homogeneous group [56], neglecting their diverse cultural backgrounds [90]. Moreover, a notable trend in design has emerged advocating for minimizing cultural impact in work interfaces, aiming for global uniformity in their design rather than customizing these systems to accommodate cultural nuances [133, 134, 193]. Consequently, many work interfaces have strived for uniform standards, and have ignored worker diversity [76, 84, 88]. However, interfaces often reflect the cultural biases of their designers [18], inadvertently embedding their cultural norms [146, 150, 177]. This can lead to designs that unintentionally require "outside workers" to adapt or modify their behaviors [126, 177], potentially hindering their success and effectiveness in their jobs [24, 60, 64, 85]. A solution can be to create culturally aware tools for crowdworkers, yet research into integrating culture theory into such designs remains limited [108, 118, 163]. Further research is crucial to assess these systems' effectiveness and their potential benefits for crowdworkers from varied cultural backgrounds. To address this knowledge gap, we focus on designing a tool that aims to enhance crowdworkers' experiences by incorporating cultural considerations.