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The Rise of Chatbots

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Good customer service is an integral element to the success of any business. With the rise in mobile devices over the last decade, chatbots are increasingly becoming a popular option to interact with users. The popularity of chatbots and their adoption is rapidly increasing as they enable businesses to provide real-time customer service in many e-commerce settings. Let us explore the rise of Artificial Intelligence (AI), Natural Language Processing (NLP), and chatbots for customer service. A chatbot is an AI-based software that interacts with a user through either text or audio.


SAP BrandVoice: AI-Fueled Startup Turns Disrupted Supply Chains Into Last Mile Opportunity

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When Shamir Rahim, founder and CEO of VersaFleet, transformed his bio-medical startup into an AI-powered transportation management system, he never imagined being at the epicenter (in a good way) of a supply chain revolution during a worldwide pandemic. As anyone desperately searching for toilet paper discovered earlier this year, the last mile is the crucial link in every supply chain. VersaFleet's SaaS-based cloud platform relies on AI to meet one of the toughest supply chain challenges: last mile delivery. "We wanted to provide our customers with a command center view of last mile product delivery with cost and time savings," said Shamir Rahim, founder and CEO of VersaFleet. "As our customers slowly open up again, VersaFleet is providing greater agility so they can quickly adjust logistics for maximum efficiency, whether people are out sick or returning to work, quarantines are lifted or imposed again, and operational hours shift at any time."


How Visory turned cameras into sensors for AI-based traffic analytics in Dubai?

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Here at Visory we believe that the millions of cameras sitting idly around us, providing at most some emergency'after the fact' analysis or simple statistics capabilities at best, could be harnessed in a secure and safe way to create value from the images the cameras are seeing. There is so much unused yet valuable data out there that is simply not being harnessed to create value. What we are talking about are things like whether a car crash is going to happen or a crime might be committed for example. Visory is here to turn cameras into predictive sensors and turn these'dumb' devices into smart and helpful ones. During the beginning of 2020 Visory was selected by the Dubai Future Foundation as one of the companies to participate in a governmental project to provide smart monitoring systems for the Dubai Road and Transport Authority.


AIDP and Andy Khawaja Conduct New Pandemic Research for AI Technology

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BEIJING--(BUSINESS WIRE)--Artificial Intelligence Defense Platform, a technology start-up creating AI technology for a safer, more comfortable future, and its Founder Andy Khawaja have created a new department within AIDP that is dedicated to pandemic research to see how AI technology can be most useful in future pandemics. In lieu of the Coronavirus Pandemic, or COVID-19, Artificial Intelligence Defense Platform has already found many new ways AI technology can be used for identifying and forecasting pandemic outbreaks. AI technology can track the outbreaks and predict outcomes based on actions. Andy Khawaja and AIDP have found better methods for tracking carriers based upon tracing data via smartphones, also known as contact tracing. Although there is a natural resistance to artificial intelligence technology in the healthcare industry, AIDP's studies show how useful the technology can be in the future to minimize contact when necessary.


SoftBank brings food service robot to labour-strapped Japan – IAM Network

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By Sam Nussey2 Min ReadTOKYO (Reuters) – SoftBank's robotics arm said on Monday it will bring a food service robot developed by California-based Bear Robotics to Japan as restaurants grapple with labour shortages and seek to ensure social distancing during the COVID-19 pandemic.Slideshow ( 3 images)The robot named Servi, which has layers of trays and is equipped with 3D cameras and Lidar sensors for navigation, will launch in January, SoftBank Group Corp said.Servi will cost 99,800 yen ($950) per month excluding tax on a three year plan.The launch leverages SoftBank's long experience in bringing overseas technology to Japan but reflects the shift away from CEO Masayoshi Son's earlier focus on humanoid robots.Servi has been tested by Japanese restaurant operators, including Seven & i Holdings at its Denny's chain, as the sector grapples with an aging workforce and deepening labour shortages.SoftBank's humanoid Pepper robot became the face of the company following its 2014 unveiling but failed to find a global customer base.The firm in 2018 announced cleaning robot Whiz, which employs technology from group portfolio company Brain Corp and has sold more than 10,000 units worldwide.SoftBank is touting the use of Whiz as a coronavirus countermeasure, …


Chinese cleaning robot startup Gaoxian raises $22m – IAM Network

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BEIJING -- Gaoxian Automation Technology Development, which operates commercial cleaning robot brand Gaussian Robotics, has raised 150 million yuan ($22 million) in its Series B financing round.Founded in 2013, Gaoxian Automation has developed a broad array of cleaning robots for business use and become the first in the industry to offer robotic cleaning solutions using simultaneous localization and mapping, or SLAM, technology.When they operate in an environment where they cannot rely on GPS, such as indoors, robots can use SLAM to build their own maps as they work. The technology allows them to know their position by aligning sensor data they collect with that already collected to create a map for navigation.The company's army of robots can carry out various cleaning and sanitizing tasks, including wiping, sweeping, scrubbing, floor washing and disinfection.It currently offers six series of products. The Ebot Scrubber 75 series are scrubbing robots good at removing grease both indoors and outdoors, while the Ebot Scrubber 50 series are fully automated scrubbing machines for indoor tasks and are capable of medical-grade disinfection. The Ebot Polistar 60 series are indoor polishing robots for stone maintenance, while the Ecobot Sweep Vacuum Mini is an autonomous sweeper for multi-story buildings.


AI Is Making Robots More Fun

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The "Curly" curling robots are capturing hearts around the world. A product of Korea University in Seoul and the Berlin Institute of Technology, the deep reinforcement learning powered bots slide stones along ice in a winter sport that dates to the 16th century. As much as their human-expert-bettering accuracy or technology impresses, a big part of the Curly appeal is how we see the little machines in the physical space: the determined manner in which the thrower advances in the arena, smartly raising its head-like cameras to survey the shiny white curling sheet, gently cradling and rotating a rock to begin delivery, releasing deftly at the hog line as a skip watches from the backline, with our hopes. Artificial intelligence (AI) today delivers everything from soup recipes to stock predictions, but most tech works out-of-sight. More visible are the physical robots of various shapes, sizes and functions that embody the latest AI technologies. These robots have generally been helpful, and now they are also becoming a more entertaining and enjoyable part of our lives.


Scientists combat anti-Semitism with artificial intelligence – IAM Network

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BERLIN (AP) -- An international team of scientists have joined forces to combat the spread of anti-Semitism online with the help of artificial intelligence. The Alfred Landecker Foundation, which supports the team, said Monday that the project named Decoding Anti-Semitism includes discourse analysts, computational linguists and historians. They will develop a "highly complex, AI-driven approach to identifying online anti-Semitism." The team includes researchers from Berlin's Technical University, King's College in London and other scientific institutions in Europe and Israel. Computers will run through vast amounts of data and images that humans wouldn't be able to assess because of their sheer quantity.


Singapore urges need for international organisations to 'reform' in digital age

ZDNet

Singapore has called on global organisations such as the United Nations (UN) and World Trade Organisation (WTO) to reform, so international rules are in line with cybersecurity and other key digital developments. The Asian nation also underscores the need for unified cooperation against COVID-19, which it notes has accelerated "self-defeating" sentiments worldwide including protectionism and xenophobia. Continued international cooperation was key to overcoming the impact of the pandemic as well as to rebuilding, and nations needed to build greater trust and learn from each other, said Singapore's Minister for Foreign Affairs Vivian Balakrishnan, in the country's national statement at the UN General Assembly's General Debate of the 75th session held Saturday. Delivered via video message, Balakrishnan said in his speech: "The world is facing a period of prolonged turmoil. The multilateral system is confronted by nationalism, xenophobia, the rejection of free trade and global economic integration, and the bifurcation of technology and supply chains. Caught by the sudden onslaught of COVID-19, most businesses lacked or had inadequate security systems in place to support remote work and now have to deal with a new reality that includes a much wider attack surface and less secured user devices. "But, these threats are not new.


Singapore hopes artificial intelligence will help boost its tourism industry

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Singapore is gradually reopening its borders again after months of coronavirus travel restrictions. As the city-state looks to salvage its battered tourism industry -- which contributes around 4% to its economy -- it's hoped that artificial intelligence (AI) can help the sector bring back visitors safely. Official data shows monthly visitor arrivals were down by 76% between January to July, compared to a year ago. Visitor arrivals in July alone were down more than 99% year-on-year. Even though the Southeast Asian nation remains closed off to most foreigners, officials are now considering lifting restrictions for select groups of visitors.