Apple apologises to MacBook owners amid ongoing outcry about broken keyboards

Apple has apologised over its MacBook's broken keyboards, and asked that anyone affected get in touch with the company's customer service team. Controversy has raged for years over Apple's latest keyboards, now found across its laptops, which use a mechanism that was first introduced along with the new laptops in 2016. Users complain that the "butterfly" mechanism found in those computers is prone to breaking, meaning that keys will simply stop working and their users will no longer be able to type. We'll tell you what's true. You can form your own view.