How Governments Use AI To Create Better Experiences For Citizens

Artificial Intelligence (AI) is opening up a new frontier by combining human creativity with technology to drive progress in our society and bring governments closer to their constituents. According to the 2018 United Nations (UN) e-Government Survey all 193 Member States have e-government systems in place, at different maturity levels, to deliver digital services and experiences to citizens. The three most commonly used e-government services are paying utilities (140 countries), submitting income taxes (139 countries), and registering a new business (126 countries). Denmark is heading the top 10 e-government development ranking, followed by Australia, the Republic of Korea, United Kingdom, Sweden, Finland, Singapore, New Zealand, France and Japan. The next phase of e-government will use AI to go beyond digitized and automated services and deliver better experiences to citizens.