Classifying textual data: shallow, deep and ensemble methods

Nowadays the increasing and rapid progress of technology and the availability of electronic documents from a variety of sources have made a huge amount of textual data available. Hence, one of the prominent research topics of statistical andmachine learning communities is to provide suitable and feasible methods to extract high-quality information from unstructured textual data (Lata and Loar, 2018) for the different purposes of clustering, classification and document retrieval (Khan et al., 2010). This work originates from an empirical problem of classification of the content ofcalls made to the customer service of an important mobile phone company inItaly. The received calls are written down by an operator and classified into relevant classes (e.g.