Collaborating Authors


SARDO Is a Smartphone-Sniffing Search and Rescue Drone


For anyone who has ever misplaced their iPhone, Apple's "Find My" app is a game-changer that borders on pure magic. Sign into the app, tap a button to sound an alarm on your MIA device, and, within seconds, it'll emit a loud noise -- even if your phone is set on silent mode -- that allows you to go find the missing handset. Yeah, it's usually stuck behind your sofa cushions or left facedown on a shelf somewhere. You can think of SArdo, a new drone project created by researchers at Germany's NEC Laboratories Europe GmbH, as Apple's "Find My" app on steroids. The difference is that, while finding your iPhone is usually just a matter of convenience, the technology developed by NEC investigators could be a literal lifesaver.

Optimising AI usage in the telco space


Comarch is a provider of complete IT solutions for telecoms, working with some of the worlds leading SPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS. For Total Telecom, Comarch are also a key partner at the annual Total Telecom Congress. With the 2021 now firmly underway, Total Telecom caught up with Rajmund Zielinski, IAA Product Manager at Comarch to get his thoughts one of the industries hottest topics: AI. In the wake of the coronavirus, digitalization has accelerated around the world and telcos are required to handle ever more data. How can operators use AI to gain value from this data?

Qualcomm Pushing the boundaries of AI research


Artificial Intelligence (AI) is revolutionizing industries, products, and core capabilities by delivering dramatically enhanced experiences. However, this is just the start of the AI revolution. The field of AI, especially deep learning, is still in its infancy with tremendous opportunity for exploration and improvement. For instance, deep neural networks of today are rapidly growing in size and use too much memory, compute, and energy. To make AI truly ubiquitous, it needs to run on the end device within a tight power and thermal budget.

Sentiance: Best Mobile User Insight Platform & Innovation in Data Privacy and Security 2020 - Sentiance


Sentiance is awarded as the Best Mobile User Insight Platform & Innovation in Data Privacy and Security 2020 by Wealth & Finance International. The Artificial Intelligence Awards by Wealth & Finance International have been launched to acknowledge exemplary performance and innovation to companies within this rapidly evolving AI market. Sentiance uses data science and machine learning to turn smartphone sensor data into customers' rich behavioral insights. These insights benefit our clients across insurance, mobility and commerce industries to create innovative and personalized offerings. So what kind of user insights can Sentiance provide?

Democratizing AI with AutoML technology


Today, companies across society are applying AI to optimize internal processes to improve the quality and performance of their existing products, to design new products and/or to further optimize the workforce. AI has proven to be critical for managing and predicting operations of a telecommunication network. However, most of the time, AI is restricted to data scientists and data analysts who are specialists specifically trained in AI. At the same time, it's the subject matter expert, i.e., experienced engineers and technicians who have the expert knowledge in a specific business or technical area. They generally also own the data. One way of bringing AI closer to the subject matter expert (SME) is by democratizing AI.

A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond - CallMiner


Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer service needs, according to Forrester. Other channels are gaining ground, however, with digital channels, such as chat and email, and web-based self-service becoming increasingly utilized by consumers. New technologies are providing consumers with more options for connecting with the companies they do business with, but technology advancements are also reshaping the way companies are meeting those needs. Once a pipe dream believed to be far off in the future, artificial intelligence (AI) is one innovation that's transforming the customer service landscape. We've put together this guide to provide a comprehensive history of AI in the call center, from the advent of artificial intelligence as a whole to its first use in the call center and the potential for future disruption.

Battling the Weaponizing of AI


"I don't use Facebook anymore," she said. I was leading a usability session for the design of a new mobile app when she stunned me with that statement. It was a few years back, when I was a design research lead at IDEO and we were working on a service design project for a telecommunications company. The design concept we were showing her had a simultaneously innocuous and yet ubiquitous feature -- the ability to log in using Facebook. But the young woman, older than 20, less than 40, balked at that feature and went on to tell me why she didn't trust the social network any more. This session was, of course, in the aftermath of the 2016 Presidential election. An election in which a man who many regarded as a television spectacle at best and grandiose charlatan at worst had just been elected to our highest office. Though now in 2020, our democracy remains intact.

Huawei launches Singapore lab for mobile developers


Huawei Technologies has launched a lab in Singapore to offer mobile developers resources and access to key technologies, including its core kits, artificial intelligence (AI), and augment reality. The Chinese tech giant also is upping its commitment to deliver more localised apps in Singapore, where it saw a 143% jump in new registered developers last year. Led by its mobile arm Huawei Mobile Services (HMS), the new DigiX Lab is located at its local office in Changi Business Park and the first of such facility in Asia-Pacific, the vendor said in a statement Tuesday. It said the lab would support mobile developers throughout the entire app development cycle and its resources would be made available online, accessible virtually across the region. Industry regulator Infocomm Media Development Authority has set aside S$40 million (US$29.53 million) to support research and development efforts and drive adoption of 5G, which include initiatives focused on key verticals such as urban mobility and maritime.

Forget 5G, the U.S. and China are already fighting for 6G dominance

The Japan Times

Most of the world has not yet experienced the benefits of a 5G network, but the geopolitical race for the next big thing in telecommunications technology is already heating up. For companies and governments, the stakes couldn't be higher. The first to develop and patent 6G will be the biggest winners in what some call the next industrial revolution. Though still at least a decade away from becoming reality, 6G -- which could be up to 100 times faster than the peak speed of 5G -- could deliver the kind of technology that's long been the stuff of science fiction, from real-time holograms to flying taxis and internet-connected human bodies and brains. The scrum for 6G is already intensifying even as it remains a theoretical proposition, and underscores how geopolitics is fueling technological rivalries, particularly between the U.S. and China.

SoftBank's Vision Fund posts record $8 billion profit on IPO boom

The Japan Times

SoftBank Group Corp. has reported a record profit in its Vision Fund as a surging stock market lifted the value of its portfolio companies, but founder Masayoshi Son wiped out a significant chunk of those gains with his controversial trading in derivatives. The Vision Fund on Monday reported a ¥844.1 billion ($8 billion) profit in the December quarter, surpassing record numbers set just a quarter earlier. A global rally in technology shares has boosted the value of SoftBank's stakes in publicly traded firms like Uber Technologies Inc. and paved the way for initial public offerings from the likes of DoorDash Inc. Those gains, which had been widely expected, were offset by fallout from Son's decision last year to start dabbling in trading stocks and options. SoftBank posted a ¥285.3 billion derivatives loss in the period.