India has much to gain from chatbots

India's busiest railway station has an approximate footfall of five lakh passengers/day. Every day, over a million transactions are handled across 13,000 Aadhaar centres. In a nation, where queues are omnipresent at public service buildings, a burning need for intelligent digital interventions is obvious. India is expected to reach 627 million Internet users by 2019 end. This digital adoption is propelled by rural India, which registers 35 per cent annual growth. Why then is the common Indian not lapping up information from the many websites and apps launched by the Government of India?