chatbot


Understanding How Machine Learning And AI Can Positively Impact Your Organization

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Machine learning and artificial intelligence (AI) have amazing potential to simplify, accelerate, and improve many aspects of our everyday lives. Early results have simultaneously created huge excitement and demonstrated its frightening potential. In one example, Facebook was forced to shut down an AI engine after developers discovered that the AI had created its own unique language that humans could not interpret. Researchers at Facebook discovered that the chatbots had deviated from the script and were communicating in a new language developed without human input or intervention. Despite this, the positive hype surrounding these technologies and the level of investment are set to grow exponentially, impacting every part of our personal and professional lives.


4 Reasons Why CMOs Should Care About Voice - Voicebot

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This post originally appeared on the PullString blog. Unless you've been living under a rock for the last twelve months, you've heard about voice assistants. They go by the name of Alexa, Google Assistant or Siri and can give you information about your commute or the weather, turn lights on and off, book flights, and order groceries. A line of questioning we hear a lot from CMOs in North America and Europe is: should they even care about this latest technology trend, does voice deserve its own strategy, does it warrant attention at their level of the organization? We believe there are four strategic reasons why every CMO should start thinking about what voice assistant customer engagement means for their digital transformation strategy.


5 marketing automation innovations worth leveraging in 2018 - ClickZ

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Marketing automation has driven a lot of hype in the marketing space in recent years, and for good reason. Innovations like Marketo and Eloqua have given companies the ability to scale up their marketing efforts like never before and run multi-channel campaigns that are truly measurable. That said, this is a fast-paced industry – and now, there's a whole new crop of entrants to the martech space that are transforming the way that marketers think about marketing automation. This year, we're seeing a true shift in how marketers think about campaign automation. Instead of designing campaigns aimed to guide prospects through the sales funnel, now companies are looking to design holistic marketing campaigns that aren't just aimed at converting prospects, but also at walking leads through the entire customer lifecycle.


Will E-Commerce Chatbots Live Up To Retailer's Expectations?

#artificialintelligence

Well, before answering that, we must take a look at what they are. Chatbots are automated programs that take on mundane and repetitive work such as answering customer queries. Their surge is the result of an ongoing evolution of AI and machine learning (ML) that never seizes to amaze us with new capabilities. Chatbots facilitate online transactions and open up new growth opportunities. They handle interactions with customers and simulate the experience that they have in a retail store.


First Spafax Hackathon Targets Chatbots and Machine Learning

#artificialintelligence

The participants in Spafax's first hackathon were split into two teams and given two days to create a basic working prototype for a digital product aimed at improving the passenger experience. One was challenged to experiment with chatbots, while the other looked at new ways to harness machine learning. By applying a new technology called Language Understanding Intelligence Service (LUIS) to a chatbot, the team found that, with a little training the bot could start to intelligently identify new greeting phrases not previously input by the development team. Using Microsoft Azure's Cognitive Services, the team was also able to incorporate speech and image recognition into the chatbot. For example, they created a bot where you could upload an image of a famous actor.


How the best chatbots can simplify the lives of marketers everywhere

#artificialintelligence

When chatbots first came onto the scene, they were nothing more than glorified virtual talking dumpsters. And, left us feeling frustrated and unfulfilled. But, since their first rather underwhelming debut, they've advanced at alarming rates. Today, there are chatbots for practically everything… seriously. But, besides just making our personal lives easier to live, recent advancements in chatbots can also help us at work -- especially from a marketing and sales basis -- literally having the power to transform any small tactical growth team into a robo-powered lead generating juggernaut.


How the best chatbots can simplify the lives of marketers everywhere

#artificialintelligence

When chatbots first came onto the scene, they were nothing more than glorified virtual talking dumpsters. And, left us feeling frustrated and unfulfilled. But, since their first rather underwhelming debut, they've advanced at alarming rates. Today, there are chatbots for practically everything… seriously. But, besides just making our personal lives easier to live, recent advancements in chatbots can also help us at work -- especially from a marketing and sales basis -- literally having the power to transform any small tactical growth team into a robo-powered lead generating juggernaut.


Cortana's big challenge: Catching up to Alexa, Siri, and Google Assistant

Mashable

When Google wowed the tech world with its demo of Duplex -- the tech that allows its digital Assistant make phone calls to perform mundane tasks like booking haircuts or making restaurant reservations -- Microsoft's Cortana chief was impressed, but not worried. "The technologist in me had no choice but to feel impressed," Javier Soltero, Microsoft corporate vice president of Cortana, told me in a far-ranging discussion about voice technology for Mashable's MashTalk podcast. "The idea that a computer can generate a voice with the right processes, right inflection, all of the right things to mimic humans, is amazing to see in practice, but not entirely surprising." But Soltero didn't immediately think, "We need to do something similar with Cortana so we can catch up to what they're doing." In fact, the Google Duplex demo emphasized just how different the two companies' approaches to voice technology are.


Google Assistant update adds Continued Conversations to listen for follow-up commands

Daily Mail

Google has made a crucial tweak to its AI assistant to make interactions more conversational. The company has ditched the need to use the wake phrase'OK, Google' or'Hey Google' to signal the start of a follow-up voice command for the talkative personal assistant. After an initial request, Google Assistant can now use artificial intelligence to try to discern whether you are addressing the smart speaker with a fresh query, or simply talking to someone else nearby. However, to do this, the assistant has to send the audio recording to its servers for analysis, which could threaten your privacy, according to security experts. The optional feature, dubbed Continued Conversations, can now be enabled for Google Home, Home Mini, and Home Max owners in the United States.


Microsoft's new visual search: Now you can use your phone's camera to search web

ZDNet

Video: Google Assistant vs Siri vs Bing: This IQ test shows which is smarter. Microsoft has unveiled its answer Google Lens in the form of Bing visual search, which lets you take a snap from your phone and search for it on the web. And just as Google rolled out Lens to every Android user via the Google Photos app, Microsoft will use its existing apps to speed up the rollout. For users in the US, visual search is now part of the Bing app for iOS and Android, the Android version of the Microsoft Launcher, and Edge for Android. The feature could come in handy, say, on a trek when you find a flower or animal and would like to know its name but lack the words to search for it.