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A guide to artificial intelligence and machine learning

#artificialintelligence

According to Gartner, AI applies advanced analysis and logic-based techniques, including machine learning, to interpret events, support and automate decision-making, and take action. In essence, the concept of AI centres on enabling computer systems to think and act in a more'human' way, by learning from and responding to the vast amounts of information they're able to use. AI is already transforming our everyday lives. From the AI features on our smartphones such as built-in smart assistants, to the AI-curated content and recommendations on our social media feeds and streaming services. As the name suggests, machine learning is based on the idea that systems can learn from data to automate and improve how things are done – by using advanced algorithms (a set of rules or instructions) to analyse data, identify patterns and make decisions and recommendations based on what they find.


Tidio raises $25M to automate customer service interactions – TechCrunch

#artificialintelligence

During the pandemic especially, it's become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers -- while empathetic -- have become more demanding. The same poll shows that 68% of customer service managers have seen an increase in customer expectations. What's a company to do? Automation is one route to more manageable customer experience workloads, potentially.


Google Has a Plan to Stop Its New AI From Being Dirty and Rude

WIRED

Silicon Valley CEOs usually focus on the positives when announcing their company's next big thing. In 2007, Apple's Steve Jobs lauded the first iPhone's "revolutionary user interface" and "breakthrough software." Google CEO Sundar Pichai took a different tack at his company's annual conference Wednesday when he announced a beta test of Google's "most advanced conversational AI yet." Pichai said the chatbot, known as LaMDA 2, can converse on any topic and had performed well in tests with Google employees. He announced a forthcoming app called AI Test Kitchen that will make the bot available for outsiders to try.


12 examples of artificial intelligence in everyday life

#artificialintelligence

In the article below, you can check out twelve examples of AI being present in our everyday lives. Artificial intelligence (AI) is growing in popularity, and it's not hard to see why. AI has the potential to be applied in many different ways, from cooking to healthcare. Though artificial intelligence may be a buzzword today, tomorrow, it might just become a standard part of our everyday lives. They work and continue to advance by using lots of sensor data, learning how to handle traffic and making real-time decisions.


Google is beta testing its AI future

#artificialintelligence

It's clear that the future of Google is tied to AI language models. At this year's I/O conference, the company announced a raft of updates that rely on this technology, from new "multisearch" features that let you pair image searches with text queries to improvements for Google Assistant and support for 24 new languages in Google Translate. But Google -- and the field of AI language research in general -- faces major problems. Google itself has seriously mishandled internal criticism, firing employees who raised issues with bias in language models and damaging its reputation with the AI community. And researchers continue to find issues with AI language models, from failings with gender and racial biases to the fact that these models have a tendency to simply make things up (an unnerving finding for anyone who wants to use AI to deliver reliable information).


Smart home standard Google Matter coming later this year

ZDNet

Google announced on Wednesday at its I/O 2022 convention that it plans to finally launch Matter, its new but delayed smart home industry standard later this year, and has explained how it will work in home ecosystems. Matter, developed in collaboration with Apple, Amazon, and the Zigbee Alliance among others, will let users connect all enabled devices to Google Home and control them both locally and remotely with the Google Home app, including smart home controls on Androids and Google Assistant. Matter controllers will include the original Google Home speaker, Google Mini, Nest Mini, Nest Hub, Nest Hub Max, Nest Audio and Nest Wifi. Devices will connect using Fast Pair and will feature multiple compatible voice control systems and networking protocols, including Alexa, Google Assistant, and Siri, as well as Thread. While the Fast Pair feature has previously been used for headphones and audio gear, Google announced that it will soon be able to sync lightbulbs and smart plugs with Android and Nest devices. "With Matter, there's no need to build multiple versions of a smart home device to work across different ecosystems.


Overcoming AI's limitations

#artificialintelligence

Whether we realize it or not, most of us deal with artificial intelligence (AI) every day. Each time you do a Google Search or ask Siri a question, you are using AI. The catch, however, is that the intelligence these tools provide is not really intelligent. They don't truly think or understand in the way humans do. Rather, they analyze massive data sets, looking for patterns and correlations.


The new Sonos voice assistant seems faster than the competition

Engadget

Sonos devices have supported Amazon's Alexa voice assistant for almost five years now. The Sonos One from 2017 was the first speaker the company made with built-in microphones, and almost every speaker it's made since has worked with Alexa, not to mention Google Assistant. Despite supporting those popular services, though, Sonos has decided to build its own voice assistant. Dubbed Sonos Voice Control, the feature is specifically designed to work with music only, so this isn't exactly a competitor to Alexa and Google Assistant. Instead, it's meant to control your music as quickly as possible, and with privacy in mind.


Google's Matter smart home standard is launching this fall

Engadget

Google plans to finally launch its new smart home industry standard called Matter this fall. Devices will all connect quickly and easily using Fast Pair and the platform will support a variety of voice assistants and networking protocols. Those include Alexa, Google Assistant, Siri as well as WiFi, Thread and Bluetooth LE. While Fast Pair feature has been used for headphones and audio gear, the company is working to use it for more things, including syncing lightbulbs and smart plugs with Android and Nest devices. You'll be able to scan a code with your phone to get things rolling, which should be quicker and easier than the current method for adding new gear to your arsenal.


Google Assistant's Future Is Looking Us Right in the Face

WIRED

For years we've been promised a computing future where our commands aren't tapped, typed, or swiped, but spoken. Embedded in this promise is, of course, convenience; voice computing will not only be hands-free, but totally helpful and rarely ineffective. That hasn't quite panned out. The usage of voice assistants has gone up in recent years as more smartphone and smart home customers opt into (or in some cases, accidentally "wake up") the AI living in their devices. But ask most people what they use these assistants for, and the voice-controlled future sounds almost primitive, filled with weather reports and dinner timers.