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6 Key Considerations When Deploying Conversational AI


Successfully deploying conversational artificial intelligence (AI) is like no other digital business-process upgrade. In fact, it's not an IT upgrade in the conventional sense; conversational AI does nothing less than usher sophisticated robotics into the front office. The surest route to project failure would be taking this fact for granted. Where these cross-channel AI systems--designed to interact naturally and fluidly with internal users and/or customers in text or verbal conversation--are most like traditional business systems is in how short-sighted decisions can doom development and hobble future productivity. What should you keep in mind when deploying conversational AI?

AI and ML Change Customer Service's Future


FREMONT, CA: Customers are now at the center of smart businesses when it comes to public brand understanding. Tables have turned these days as consumers have a powerful voice--all thanks to the internet. According to surveys, 66 percent of consumers expect a response to their query about a product or a service on the same day and over 40 percent expect a reply within an hour. End-users expect information to be at companies' fingertips--from stock information to delivery dates and customer records. Customers these days do not anticipate breaking the habit of continuous upgradation.

What is Artificial intelligence and how it is changing the restaurant business?


Technology is taking our day to day life and businesses to the next level. Yes, the days of doing everything manually is no more. Imagine if someone from the 1950s traveled through time to 2019, they would marvel at the way we use our handheld devices to navigate around the town, the way assistants such as Alexa, Cortana and Siri are responding to our queries, and would be stunned by our addiction towards social media platforms. How AI is disrupting every industry Artificial Intelligence may be considered a central tenet for the disruptive changes of the 4th Industrial Revolution by offering more transformative experiences than any other industrial revolution before. It is the core concept where computers and machines exhibiting intelligence like humans.

First UNESCO recommendations to combat gender bias in applications using artificial intelligence


Beginning as early as next year, many people are expected to have more conversations with digital voice assistants than with their spouse. Presently, the vast majority of these assistants--from Amazon's Alexa to Microsoft's Cortana--are projected as female, in name, sound of voice and'personality'. 'I'd blush if I could', a new UNESCO publication produced in collaboration with Germany and the EQUALS Skills Coalition holds a critical lens to this growing and global practice, explaining how it: The title of the publication borrows its name from the response Siri, Apple's female-gendered voice assistant used by nearly half a billion people, would give when a human user told'her', "Hey Siri, you're a bi***." Siri's submissiveness in the face of gender abuse – and the servility expressed by so many other digital assistants projected as young women – provides a powerful illustration of gender biases coded into technology products, pervasive in the technology sector and apparent in digital skills education. According to Saniye Gülser Corat, UNESCO's Director for Gender Equality, "The world needs to pay much closer attention to how, when and whether AI technologies are gendered and, crucially, who is gendering them."

Aflac learns important lessons about artificial intelligence and people ZDNet


There's a big push among companies to adopt artificial intelligence (AI) tools such as chatbots. But in some cases organizations are finding that they still need the human touch in addition to automation when providing support to customers. Insurance provider Aflac provides a good example. The company launched chatbots in 2017 through the Facebook Messenger platform, with the primary goal of providing a way for consumers to access benefits information. "Our research consistently shows that most consumers feel unsure during health insurance open enrollment period, and frequently make decisions about their benefits without a complete knowledge of their overall plan," said Keith Farley, vice president of innovation at Aflac.

Three Ways To Leverage AI And Keep Pace With The Future Of Digital Marketing


From personal assistants to legal counsel on parking fines, artificial intelligence (AI) and machine learning (ML) have established their potential as disruptive technology that will alter industries. With each passing day, further discoveries enable AI to become more sophisticated and viable in our world. Naturally, like all things digital, AI has had a profound impact on digital marketing as well. From Google's RankBrain search engine algorithm to Amazon's personalized recommendations, it is powering the world's leading organizations and changing the face of the modern digital marketing landscape. Currently, I work as senior vice president of marketing at CUJO AI, an AI-driven network security and intelligence company.

Adopt Artificial Intelligence to improve operational efficiency in financial services sector


The explosion of emerging technologies such as artificial intelligence (AI) is dramatically changing the way businesses operate today. As businesses collect more and more data, the need for solutions to drive true value from that data grows in importance. AI, in conjunction with big data and analytics, can deliver that baseline value and go beyond traditional solutions to find deeper insights. In India, banks are fast moving in this direction and deploying AI-powered chatbots for their operations to gain better insights into their customers' usage patterns, offer customised products, help in detecting fraudulent transactions and improving operational efficiency amongst others. There is no denying that AI helps banks nurture their relationships through better interactions with their customers however, not without challenges.

Digital assistants like Siri and Alexa entrench gender biases, says UN

The Guardian

Assigning female genders to digital assistants such as Apple's Siri and Amazon's Alexa is helping entrench harmful gender biases, according to a UN agency. Research released by Unesco claims that the often submissive and flirty responses offered by the systems to many queries – including outright abusive ones – reinforce ideas of women as subservient. "Because the speech of most voice assistants is female, it sends a signal that women are obliging, docile and eager-to-please helpers, available at the touch of a button or with a blunt voice command like'hey' or'OK'," the report said. "The assistant holds no power of agency beyond what the commander asks of it. It honours commands and responds to queries regardless of their tone or hostility. In many communities, this reinforces commonly held gender biases that women are subservient and tolerant of poor treatment."

How AI Is Making the Employee Experience Better Than Ever - TalentCulture


If you're in HR, you've undoubtedly heard two buzzwords as much or more than any others in the past few years: AI and employee experience. They're topics we often link to automation -- after all, the employee experience is a lot better when you're freed from tedious, repetitive processes. But AI is actually improving the employee experience in other ways that are often overlooked. We spoke with two leading AI experts about a few ways AI is making the employee experience better than ever. Let's consider employee experience for a moment.