He got Facebook hooked on AI. Now he can't fix its misinformation addiction

The Cambridge Analytica scandal would kick off Facebook's largest publicity crisis ever. It compounded fears that the algorithms that determine what people see on the platform were amplifying fake news and hate speech, and that Russian hackers had weaponized them to try to sway the election in Trump's favor. Millions began deleting the app; employees left in protest; the company's market capitalization plunged by more than $100 billion after its July earnings call. In the ensuing months, Mark Zuckerberg began his own apologizing. He apologized for not taking "a broad enough view" of Facebook's responsibilities, and for his mistakes as a CEO. Internally, Sheryl Sandberg, the chief operating officer, kicked off a two-year civil rights audit to recommend ways the company could prevent the use of its platform to undermine democracy. Finally, Mike Schroepfer, Facebook's chief technology officer, asked Quiñonero to start a team with a directive that was a little vague: to examine the societal impact of the company's algorithms. The group named itself the Society and AI Lab (SAIL); last year it combined with another team working on issues of data privacy to form Responsible AI. Quiñonero was a natural pick for the job. He, as much as anybody, was the one responsible for Facebook's position as an AI powerhouse. In his six years at Facebook, he'd created some of the first algorithms for targeting users with content precisely tailored to their interests, and then he'd diffused those algorithms across the company. Now his mandate would be to make them less harmful. Facebook has consistently pointed to the efforts by Quiñonero and others as it seeks to repair its reputation. It regularly trots out various leaders to speak to the media about the ongoing reforms.