The Pentagon's Army of Nerds

The Pentagon is not the most inviting place for first-time visitors, and it was no different for Chris Lynch. When he rode the escalator out of the Pentagon metro station, Lynch was greeted by guard dogs and security personnel wearing body armor and toting machine guns. He lost cell service upon entering the building and was forced to run through more than a half mile of hallways to make his meeting in the office of the secretary of defense. He showed up late and out of breath, his hoodie and gym shoes soaked with sweat. It was a surreal experience, Lynch told me, and it marked the beginning of "the most delightful detour of my entire life." Lynch had just completed a 45-day posting in the United States Digital Service, an organization formed in 2014 to fill what many officials viewed as a crucial gap in the government's technology expertise. That year, the White House had launched HealthCare.gov to help enroll Americans in government health insurance, but it had been a technological debacle that almost derailed the Affordable Care Act. The website was so buggy that on its first day, only six people were able to sign up through the site. In response, and to prevent similar flops from occurring in the future, the White House created the USDS.