FairFare: A Tool for Crowdsourcing Rideshare Data to Empower Labor Organizers

In recent years, labor organizers representing rideshare and delivery workers have advocated for regulations to improve working conditions in the rideshare industry that set wage floors and job loss protections [67]. To call for these improvements, organizers need to understand workers' existing conditions [37], a significant data access and social computing challenge in the rideshare industry. Labor organizers representing rideshare workers typically rely on a collage of qualitative anecdotes and screenshots to provide data about existing working conditions [24]. While these qualitative data provide rich, "thick descriptions" [30] of workers' experience, they are often dismissed by platforms as non-representative, cherry-picked examples. Rideshare platforms, on the other hand, have exclusive access to large-scale, comprehensive quantitative datasets of driver, trip, and pay data that they can draw upon to create authoritative narratives about working conditions in their industry [72]. Labor organizers need comprehensive access to large-scale quantitative data describing working conditions to conduct rigorous, independent investigations and contest platform-driven narratives. There are tools and legal frameworks that empower individual rideshare workers to independently access quantitative work data (e.g., Gridwise and Data Subject Access Requests). However, these tools and frameworks do not provide an intuitive way to aggregate individual worker data into a dataset that provides collective insight into overarching working conditions. Algorithmic auditing scholarship provides methods, like crowdsourcing data, to independently investigate black-boxed systems [66].