Artificial intelligence driving KLM's social media strategy: Travel Weekly


Dutch carrier KLM, already an airline industry leader in the use of artificial intelligence (AI) to field customer service inquiries through social media channels, can now deal with many social media interactions without a live agent. The enhancement allows it to answer more questions in a shorter period of time. "This is exactly what the customer needs," said Air France-KLM senior vice president of digital Pieter Groeneveld. KLM said its team of 250 social media service agents engage in approximately 30,000 conversations each week, double the volume they were handling just 13 months ago. On average, conversations consist of five or six questions and answers.

How Automation Could Worsen Racial Inequality

The Atlantic

All across the world, small projects demonstrating driverless buses and shuttles are cropping up: Las Vegas, Minnesota, Austin, Bavaria, Henan Province in China, Victoria in Australia. City governments are studying their implementation, too, from Toronto to Orlando to Ohio. And last week, the Federal Transit Administration of the Department of Transportation issued a "request for comments" on the topic of "Removing Barriers to Transit-Bus Automation." The document is fully in line with the approach that federal and state regulators have taken, which has promoted the adoption of autonomous vehicle technology as quickly as possible. Because most crashes are caused by human mistakes--and those crashes kill more than 30,000 Americans per year--self-driving-car proponents believe that the machines will eventually create much, much safer roads.

CES Showcases Gadgetry, AI and How Tech's Power Map is Changing -- Red Herring


As if 2017 wasn't the year that confirmed anything could be hooked up to the net, CES – traditionally the season opener for the year in tech – went into IoT overload with a bunch of gadgets that pushed the connected envelope. The show, which drew 3,900 exhibitors across 2.75 million square feet (that's a record by the way), could barely have been packed with more exciting consumer products that showed how much smaller our world is getting. Among them Lenovo wowed with a new Smart Display device, Sony's new Aibo robotic dog revisited its breakneck nineties heyday, and Israeli firm Lishtot burst into the public eye with its plectrum-shaped water tester. As expected transport garnered a significant number of headlines. Just about every major automaker signaled its intention to get driverless cars onto the streets as soon as possible (but not yet), while tech companies like Aurora and Voyage impressed with high-tech bells and whistles that will speed up the process.

Levandowski faces fresh accusations of stealing trade secrets


The Waymo v. Uber trial is set to finally get started next month, but Anthony Levandowski, the man who has been accused of taking 14,000 files from Google's self-driving outfit when he left the company for his own startup Otto, has been hit with a lawsuit that may affect Waymo's. Wired reports that Levandowski's former nanny, Erika Wong, has filed a suit against him claiming Levandowski failed to pay her wages, violated labor and health codes and inflicted emotional distress. But the complaint also includes details of Levandowski's business practices, which suggest that he might have been paying off employees of other autonomous vehicle companies and that he considered fleeing to Canada when Waymo first filed its lawsuit. In the filing, Wong says that the day Waymo filed its suit against Uber, Levandowski was noticeably agitated while he spoke to his lawyer over the phone -- sweating and pacing as he cursed into the phone. When Waymo filed for an injunction against Uber, former Uber CEO Travis Kalanick visited Levandowski's house, according to Wong, with legal documents for Levandowski to sign as well as a bucket full of circuit boards and lenses.

Gradient Boosting in TensorFlow vs XGBoost - Nicolò Valigi


Tensorflow 1.4 was released a few weeks ago with an implementation of Gradient Boosting, called TensorFlow Boosted Trees (TFBT). Unfortunately, the paper does not have any benchmarks, so I ran some against XGBoost. For many Kaggle-style data mining problems, XGBoost has been the go-to solution since its release in 2006. It's probably as close to an out-of-the-box machine learning algorithm as you can get today, as it gracefully handles un-normalized or missing data, while being accurate and fast to train. The code to reproduce the results in this article is on GitHub.

India's Leading AI Company, Intuition Systems, Forays Into Automobile Business by Forming KAT Motors - TimesTech


BENGALURU, January 16, 2018 – Founded in 2013, Intuition Systems is a leading and fast-growing Artificial Intelligence (AI) company in India, now spreading wings across Asia-Pacific with IVE-POS line of POS and payment products. Made in India, Intuition systems was recently named by top tech magazines as top 5 POS and Top 30 preferred tech work places in India. Intuition Systems is the first POS system company that used an AI-based software platform for restaurant and retail industry, first ever to do so in India. Transportation is a huge problem in fast-growing economies like India. The major problems, especially in Indian cities, include crowded cities, high pollution, unsafe roads, poor logistics, unintelligent and unreliable ancient motors.

Robotics innovations at CES 2018


The 2018 Nissan Leaf receives CES2018 Tech For a Better World Innovation Award. CES2018, the Consumer Technology Association's massive annual expo, was full of self driving electric and augmented cars. Every hardware startup should visit CES before they build anything. It has to be the most humbling experience any small robotics startup could have. CES2018 is what big marketing budgets look like.

Acura puts its 'True Touchpad' Android UI in the 2019 RDX


In 2016 Acura showed off its "Precision Cockpit" concept that included a touchpad with 1:1 mapping to a central display. It's supposed to improve on both touchscreens, which can require an awkward reach from the driver to somewhere out of their line of sight, and existing remotes that try to copy a mouse-controlled UI. Now the company has announced that technology is coming to the 2019 RDX branded as a "True Touchpad." This Android-based car OS is the first use of a touchpad with absolute positioning in a car, making sure that wherever the driver taps on the pad corresponds to what is shown on the central 10.2-inch screen, which is mounted high up, in the driver's line of sight. Combined with a new natural language interface and an interactive heads-up display for the driver, it's supposed to be easier to use than any car software we've seen before.

Nissan's Xmotion concept swaps key fobs for fingerprints


Infiniti's eye toward the future has manifested itself with the Xmotion (pronounced "Crossmotion;" it's a crossover SUV). The suicide-door clad ride boasts hand and eye motion and gesture sensors for the generous door-to-door digital dashboard, climate controls and infotainment system. The latter is compatible with both Android Auto and Apple's Car Play setups, as well as surround sound for the 4 2 seating arrangement. In the stage demo, the display showed off swimming koi and driving information. The fish are actually a virtual assistant, and you can see them in action below.

Revamping the Automotive Landscape with Technology


Abdallah Shanti, EVP & Group CIO of the Americas Region, Volkswagen AG [ETR:VOW3], Abdallah Shanti is Executive Vice President and Group Chief Information Officer for IT Region Americas. In this role, Shanti leads IT strategy, direct... The revolutionizing trends in the technological landscape--Artificial Intelligence (AI), cloud-based applications, and IoT--have made our work more doable with minimum investment and easy implementation. Today, technology has paved the way for machine learning, imitating the intricate connections between our neurons, resulting in highly intelligent machines that can perceive things and convey information to us. With the dawn of unprecedented technologies, the "automotive industry" has undergone major transformation and is witnessing a deluge of sensor-based, Artificial Intelligence (AI) powered machines in recent times.