Chatbots Markets Around the World Make a Massive Impact - The Chatbot

It is only natural that businesses look within their own territory or market to learn about new technology. But chatbots are a global phenomenon, adopted far faster outside the west that most others, so taking a look at their growth, use and adoption globally provides some valuable insights. Both countries have populations of over 1.3 billion people, or over a third of the world's population. That makes them the global focus for customer service automation to battle the sheer volume of calls that even a small public business will receive. Banks, airlines and hotels are adopting chatbots at high speed to cope with the demand, with the likes of WeChat dominating platform usage with its 700 million users across Asia.