Agentic AI is helping organizations completely reimagine core banking processes and operations from the customer perspective, rather than simply making incremental improvements. Despite years of digitization, organizations capture less than one-third of the value expected from digital investments, according to McKinsey research . That's because most big companies begin with technological capabilities and bolt applications onto them, rather than starting with customer needs and working backward to technology solutions. Not prioritizing the customer can create fragmented solutions; disjointed customer experiences; and ultimately, failed transformations. Organizations that achieve outsized results from AI flip the script. They adopt a "customer-back engineering" mindset, putting customers at the heart of technology transformation.

A new collaboration with Alphabet's Wing will only deliver sandwiches. It demonstrates the tricky parts of taking to the sky. Starting today, eager customers of the US pizza restaurant chain Papa Johns living in one corner of southern North Carolina will have the opportunity to receive their food from the sky, thanks to a new collaboration with Alphabet's drone company, Wing . But Papa Johns' signature pizzas won't be on offer. Instead, drone-loving North Carolinians will have to choose between three kinds of sandwiches, a newer product for the fast-food chain: Philly cheesesteak, chicken bacon ranch, or steak and mushroom varieties.

Lidl shoppers say they'll miss monthly freebies. Can bonus points win them over? For 10 years, Lizi Hall has been doing most of her shopping at Lidl - and she's learned how to get the best value from its rewards scheme. We've got it down to a bit of an art, Lizi says. The loyalty system for me really did work.

Companies like Lovable, Base44, Replit, and Netlify use AI to let anyone build a web app in seconds--and in thousands of cases, spill highly sensitive data onto the public internet. As AI increasingly takes over the work of modern programmers, the cybersecurity world has warned that automated coding tools are sure to introduce a new bounty of hackable bugs into software. When those same vibe-coding tools invite anyone to create applications hosted on the web with a click, however, it turns out the security implications go beyond bugs to a total absence of any security--even, sometimes, for highly sensitive corporate and personal data. Security researcher Dor Zvi and his team at the cybersecurity firm he cofounded, RedAccess, analyzed thousands of vibe-coded web applications created using the AI software development tools Lovable, Replit, Base44, and Netlify and found more than 5,000 of them that had virtually no security or authentication of any kind. Many of these web apps allowed anyone who merely finds their web URL to access the apps and their data.

'We had people come just to see it': Amazon delivers its first UK parcels by drone Amazon has become the first retailer in the UK to start a drone delivery service with a limited launch in Darlington, County Durham. Packages weighing less than 5lb (2.2kg) and containing everyday items such as beauty products, batteries and cables are now being delivered within a 7.5 mile (12km) radius of Amazon's fulfilment centre. The tech giant is convinced there is demand for ultra-fast deliveries and hopes to slowly expand the service. Rob Shield let Amazon use an Airbnb on his farm for its first test runs. Initially it was a novelty, so we were ordering everything under the sun, he says.

Enterprise AI hinges on high-accuracy outputs, requiring better data context, unified architectures, and rigorous measurement frameworks, says Bavesh Patel, senior vice president at Databricks, and Rajan Padmanabhan, unit technology officer at Infosys. Artificial intelligence may be dominating boardroom agendas, but many enterprises are discovering that the biggest obstacle to meaningful adoption is the state of their data. While consumer-facing AI tools have dazzled users with speed and ease, enterprise leaders are discovering that deploying AI at scale requires something far less glamorous but far more consequential: data infrastructure that is unified, governed, and fit for purpose. That gap between AI ambition and enterprise readiness is becoming one of the defining challenges of this next phase of digital transformation. As Bavesh Patel, senior vice president of Databricks, puts it, "the quality of that AI and how effective that AI is, is really dependent on information in your ...

A recent attack on Sam Altman's home and OpenAI offices has put corporate security under renewed scrutiny. Records reveal how much some tech firms spend to arm up. Elon Musk called violent crime in San Francisco " horrific " and moved the offices of his social media business X outside the city in 2024 because of safety and business considerations. Other local tech companies have attempted to address their security concerns by partnering directly with cops. Airbnb and Salesforce are among businesses that for years have contracted San Francisco police to protect their offices on a regular basis, according to public records obtained by WIRED.

Loud eaters and phones nearly spoiled my cinema trip - and it's not just me The cinema lights are low and you're cocooned in your seat, ready for the film to transport you to another world. But just as you settle in, you're jolted back to reality. Audience members around you are scrolling on their phones, talking and munching loudly. Cinemas do clearly ask everyone not to disturb those around them - through the use of adverts, announcements and signs - but is behaviour in getting worse? I experienced disruption a few weeks ago while watching Ryan Gosling's sci-fi movie, Project Hail Mary, at a cinema in London.

The recent surge in fuel prices due to the war in Iran has spurred demand for electric vehicles around the world, and Chinese car makers are making the most of the opportunity. China is the world's top producer of EVs, and while its manufacturers remain largely shut out of the major car market of the United States, they are benefiting from an uptick in interest and orders via dealerships across Asia and elsewhere. BYD, which overtook Tesla as the world's largest seller of electric vehicles last year and is expanding aggressively overseas, is at the centre of this shift in focus. We survive and are successful without the US market today, BYD executive vice president Stella Li told the BBC at the Beijing Auto Show. Instead of aiming for US customers, the company says its challenge is meeting increased demand in other regions, including Brazil, the UK and Europe.

At Palantir's Developer Conference, AI Is Built to Win Wars As business soars, Palantir is doubling down on a vision of AI built for battlefield advantage--and attracting customers who agree. The defense contractors, military officers, and corporate executives in attendance are unprepared for the weather; they'd assumed the previous day's mid-70s temperatures would hold. A cold rain turns to steady snowfall, and Palantir passes out heavy blankets. As people move between open-air pavilions, it looks like they were pulled from shipwrecks. To this self-selecting crowd, Palantir is delivering on its promises.