Customer service is poised for an AI revolution


These are the questions your firm should ask before going down the route of edge analytics and processing. If you're anything like me (or millions of other everyday consumers), you may be surprised to contact customer service only to be prompted with a litany of questions about who you are and what you're issue is. If I dial a service line, I've been conditioned to expect a friendly voice -- real or not -- that recognizes my phone number and asks if I'm calling about a recent transaction. What's more, I expect a similar experience if I connect over a myriad other digital touchpoints. Such is the level of sophistication we as customers now hold as standard, and the impacts on customer service are nothing short of transformational.

Commentary: The Asset Management Industry Should Take the Lead on A.I. Standards


The increased sophistication of fintech poses many policy concerns, especially when harnessing A.I. in asset management. Currently, there is a lack of international regulatory standards for A.I. and machine learning in asset management. Since A.I. is already being used by investment managers to improve operational structure, investment strategy, and trading efficiency, the need to address this policy gap is urgent. On March 25, the Institute of Electrical and Electronics Engineers (IEEE), the world's largest professional organization devoted to engineering, is launching Ethically Aligned Design (EAD1e), a set of guidelines for the design and use of intelligent systems. The initiative is a step in the right direction because it begins to provide the ethical foundations for designing transparent and impartial systems--but more must be done.

Considering An AI Plan For Your Company? Follow These 11 Tips


Artificial intelligence technology is continually evolving and finding its way into more industries and applications. Many businesses, especially smaller ones, struggle to decide whether they should invest in an AI plan. Doing so can be both time-consuming and costly, but it might pay off in the long run. The members of Forbes Technology Council generally agree that artificial intelligence, even on a small scale, can benefit most modern businesses. Below, 11 of them recommend some first steps for businesses to take when deciding on an AI plan.

Artificial Intelligence is the Most Revolutionary Technology Seen in Decades Analytics Insight


Artificial Intelligence (AI) is arguably the most revolutionary technology that is seen in several decades having the potential to completely turn the world upside down and then re-shape it with new contours. In the coming years, we will continue to witness the disruption what deep learning and AI-related technologies can bring to create an impact not only to the software and the internet industry but also to other verticals such as manufacturing, automobile, agriculture, and healthcare and so on. AI will reinvent everything from the nature of work to the way we communicate. The disruptive destruction unleashed by AI would make a turbulent impact on the current skills making jobs redundant while opening avenues for new skills. With the rise of AI-enabled chips, convergence of IoT and AI at the edge, and interoperability among neural networks, automated machine learning will gain prominence.

Is Google's New Lingvo Framework a Big Deal for Machine Translation? Slator


Researchers in neural machine translation (NMT) and natural language processing (NLP) may want to keep an eye on a new framework from Google. Lingvo is specifically tailored toward sequence models and NLP, which includes speech recognition, language understanding, MT, and speech translation. The Google AI team claims there are already "dozens" of research papers in these areas based on Lingvo. In fact, they said this was one reason they decided to open-source the project: to support the research community and encourage reproducible results. Lingvo supports multiple neural network architectures -- from recurrent neural nets to Transformer models -- and comes with lots of documentation on common implementations across different tasks (i.e., NLP, NMT, speech synthesis).

Free ebook: The State of Machine Learning Adoption in the Enterprise


What methodologies (such as Agile) do they use to develop ML? Do they build their ML models using internal teams, external consultants, or cloud APIs? How long have they deployed ML in production? How do they evaluate success with machine learning? If you're curious (we were), check out our free ebook, The State of Machine Learning Adoption in the Enterprise. GET THE FREE EBOOK Ben Lorica Chief Data Scientist P.S.

How AI Can And Will Predict Disasters


Recently, the regions around the Dead Sea in Jordan were flooded, causing the death of 21 children who were on a school trip, and injuring 35 more. Such disasters affect millions of people every year and cause property damage worth hundreds of billions. In 2017 alone, almost 335 natural disasters have affected more than 95.6 million people, and killed 9,697, costing around US $335 billion. But, the impact of these phenomena can be reduced if we were able to predict their occurrence. AI-powered systems can already predict the prices of stocks, which involve the analysis of numerous variables.

The Rise of Voice Payment Technology in Banking Intellias Blog


Your phone or car answering your questions doesn't sound insane anymore. AI is entering our everyday lives. We can ask a computer to order a pair of Converse sneakers, book a hotel, or schedule a romantic dinner with our spouse. Shouldn't we also be able to pay for stuff with our voices? Industries from eCommerce to banking harness voice technologies with every new piece of software released.

Six Reasons Why We Haven't Seen Full AI Adoption


On one hand, we know AI is the future of business. After all, manpower simply isn't fast enough to keep up with the pace of consumer demand. That said, there's a big difference between knowing AI is the future and actually implementing AI within your business successfully. That latter part--AI adoption--is where many companies are finding themselves stuck. No one said digital transformation would be easy--but you're not alone if you assumed AI adoption would be a cakewalk.

7 ways AI will shape the future of work & higher ed - eCampus News


With so many industries seeing the potential for artificial intelligence (AI) applications come to fruition, we will need highly trained workers to fill what is likely to be a rising demand for such skills. In fact, the number of LinkedIn members adding these skills to their profiles saw a 190 percent increase between 2015 and 2017. Software and IT services saw incredible growth in the past two years, but education, hardware and networking, finance, and manufacturing saw increases as well. In fact, AI is one of the top four specific technological advances (along with ubiquitous high-speed mobile internet, widespread adoption of big data analytics, and cloud technology) set to positively affect business in the 2018-2022 period. Machine learning and augmented and virtual reality are poised to likewise receive considerable business investment.