Virgin Media outage: Company says it has fixed problem that took internet and TV service down for hours

Virgin Media says it has fixed an issue that took people's internet and TV service offline for hours. The issue meant that connectivity repeatedly dropped out over Monday evening and into the early hours of Tuesday morning, leaving customers without their usual service. Now it says the problem has been fixed – and noted that it was not the result of increased usage owing to the coronavirus lockdown. "An intermittent broadband issue that started yesterday evening was fixed in the early hours of this morning," a spokesperson said. "This was not caused by increased usage or a lack of capacity. We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused."