Instacart settles Federal Trade Commission's claim it deceived US shoppers

Instacart settles Federal Trade Commission's claim it deceived US shoppers Instacart has agreed to pay $60m in refunds to settle allegations brought by the United States Federal Trade Commission (FTC) that the online grocery delivery platform deceived consumers about its membership programme and free delivery offers. According to court documents filed in San Francisco on Thursday, Instacart's offer of "free delivery" for first orders was illusory because shoppers were charged other fees, the FTC alleged. "The FTC is focused on monitoring online delivery services to ensure that competitors are transparently competing on price and delivery terms," said Christopher Mufarrige, who leads the FTC's consumer protection work. An Instacart spokesperson said the company flatly denies any allegations of wrongdoing, but that the settlement allows the company to focus on shoppers and retailers. "We provide straightforward marketing, transparent pricing and fees, clear terms, easy cancellation, and generous refund policies -- all in full compliance with the law and exceeding industry norms," the spokesperson said.