Nearly 70 Percent of Taxpayers Support Use of AI to Improve Accuracy of Filings, Accenture Global Survey Finds

Nearly 70 Percent of Taxpayers Support Use of AI to Improve Accuracy of Filings, Accenture Global Survey Finds'Digital tax assistant' could prove especially beneficial to 40 percent of taxpayers who reported making filing errors NEW YORK; Feb. 20, 2018 – Nearly 70 percent of taxpayers in 12 countries said they would use AI to improve the accuracy of tax filings, according to a new study by Accenture (NYSE: ACN), which also found that more than 40 percent of taxpayers reported making a filing error in the last 24 months. The Accenture Digital Taxpayers Research asked more than 6,500 taxpayers across Europe, Asia-Pacific and North America who interacted with their tax authority in the prior 12 months about their experiences with, attitudes about and expectations of revenue authorities. The findings indicate that in an era in which people around the world expect easy and simple consumer experiences, tax rules and regulations still confuse citizens. For instance, 38 percent of respondents said they are not confident they pay the right amount of tax, and 44 percent said they feel their tax knowledge could be improved. While most respondents said they have limited contact with their revenue authorities after filing a tax form, half (51 percent) reported contacting their revenue authority once or twice in the past year, with 20 percent reporting three or more contacts.