Human Information Interaction, Artificial Intelligence, and Errors

In a time of pervasive and increasingly transparent computing, humans will interact with information objects and less and less with the computing devices that define them. Artificial Intelligence (AI) will be the proxy for humans’ interaction with information. Because interaction creates opportunities for error, the trend towards AI-augmented human information interaction (HII) will mandate an increased emphasis on cognition-oriented information science research and new ways of thinking about errors and error handling. A review of HII and its relationship to AI is presented, with a focus on errors in this context.