If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."
However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …
The technology of AI has been improving every year for the past 20 years, and today it is a very mature technology. Many companies and organizations are actively employing AI in different ways. AI is also developing into the next generation of computing, where big ideas can come from and many people can become an expert on a new discipline. Today, there are many companies working on various AI projects that are shaping the future of the technology. While AI is generally synonymous with artificial intelligence, more technically sophisticated systems can be described as "artificial general intelligence".
Backlogs are the bane of government. Delays of weeks, months or even years are too often incurred in executing a number of everyday tasks, including adjudicating claims, scheduling appointments, hiring new employees, procuring services, conducting investigations and approving applications. Few agencies are exempt from these challenges, and the resulting costs are both financial and reputational, as their inability to deliver core services in a timely manner directly impacts their ability to execute the mission. However, for those people whom agencies serve, the stakes are even higher, as delays can have livelihood, peace of mind, or even life and death consequences. Broadly speaking, these backlogs happen for two reasons: an over-reliance on ad hoc, manual processes that create operational inefficiencies and/or a need for subjective, often specialized assessment or adjudication that exceeds capacity.
To address client issues, effective information management and Artificial Intelligence together have proven to be an excellent amalgamation for organizations. Rather than just delivering products, understanding user behavior is vital for any business to survive and thrive. Any communication with clients can be taken in as a huge data source. It can be used for analyzing their behavior, tackling issues, changing process approach and operations and thus transforming user journey. However, integrating AI with CRM has been the most revolutionary step so far.
Bellevue, Wash., located in the Seattle metro area, is undergoing a citywide review of near-miss incidents involving pedestrians, cyclists and other cars. Using images from its closed circuit video network, as well as high-level analytics and machine learning, the city wants to understand which streets and intersections are the most dangerous, and how they might be made safer. Bellevue is partnering with the group Together for Safer Roads (TSR), which represents a coalition of private-sector companies, including Brisk Synergies, to conduct a comprehensive near-miss study from August to September where roughly half of the city's network of 80 public video cameras will be used to gather some 34,000 hours of footage representing about 21 terabytes of data. The data will be processed by Brisk using artificial intelligence and machine learning to gain insights into "near-miss" incidents. "This is the first network-wide traffic safety monitoring assessment of its kind," said Franz Loewenherz, principal transportation planner for Bellevue.
The phrase "artificial intelligence" in pop culture often conjures up dystopian images such as the sentient computer Hal 9000 from the 1968 film "2001: A Space Odyssey" that killed people for its self preservation; or the cyborg assassin with a metal endoskeleton in director James Cameron's "The Terminator." In recent years, our fascination with the potential of AI has taken a more starry-eyed turn, as shown in the 2013 sci-fi drama "Her," where the main character falls in love with a virtual assistant. In reality, artificial intelligence (AI) technology is quickly permeating every aspect of our lives. From Amazon's voice-activated Alexa to writing technology that helps managers craft job postings, AI is in our hearts, homes and workplaces. And it's only going to become a bigger part of our lives: Experts call the rise of AI the driving force behind the fourth industrial revolution.
In the last blog, I reflected on how we promote and nurture an open innovation culture at Jade, including the organizational and business benefits that have resulted from this initiative. Now, I'd like to share with you one of the ideas that was born from open innovation. Let me give you some brief background first. It's no news that digital transformation has taken center stage in enterprises these days. Nearly eight out of 10 companies in the US are in the process of doing so, but fail to scale and sustain their digital transformation initiatives.1
Moving people and cargo around the globe, safely and on time, is a logistical challenge that draws on vast amounts of data. This data is a powerful but under-leveraged resource that can be put to greater use with artificial intelligence (AI). Think more efficient fleets, better route and capacity planning, and smoother passenger bookings and deliveries when faced with potential service disruptions. You may have heard the terms analytics, advanced analytics, machine learning and AI. AI is often built from machine-learning algorithms, which owe their effectiveness to training data.
An employer in Spain may not be able to fire a worker caught on a surveillance camera doing something prohibited if the company hasn't informed workers about the video system and its purpose, according to a recent trial court decision. In a case involving an employee fired after a security camera captured him in a parking-lot fight after work hours, a Pamplona labor court ruled that the video evidence was inadmissible under the European Union's General Data Protection Regulation (GDPR) and case law from the European Court of Human Rights (ECHR). "The judgment is of great interest since it is the first ruling by a Spanish court on the validity that can be given to the evidence of video recordings after the publication of the new Spanish Data Protection Law and also an interpretation of the new European Data Protection Regulation," according to a blog post from Manuel Vargas of Barcelona's Marti & Associats law firm. Under Spain's own data-protection law, employers who record a worker doing something illegal are considered to have fulfilled their duty to inform so long as they have posted a sign identifying a video surveillance zone, Vargas wrote. He also noted that recent case law from the Spanish Supreme Court endorses the idea that employers aren't obligated to notify workers that they plan to use video cameras to monitor their activity for possible disciplinary purposes.
It admittedly sounds a little like Big Brother, that a robot can tell significant things about your personality merely by looking into your eyes. Yet, that is the hiring territory that we are fast approaching – although we may not be sitting across from androids in interviews anytime soon. The use of artificial intelligence in making HR decisions is, while fraught with peril, not without its promising aspects. In an era when it is increasingly difficult for businesses to unearth the best job candidates, we may yet see the day when technology makes it possible to separate good from bad in the blink of an eye. Despite caveats about security and privacy, relying on AI would appear to be a method far superior to digging through a pile of resumes or asking ice-breaking questions like, "What's the last book you read?" Hiring good people – people who are talented, agreeable and work well with their co-workers – goes a long way toward nipping workplace conflicts in the bud.
Artificial Intelligence (AI) job recruitment is growing at an accelerated rate. This was the substance of what I shared with host Cisco Cotto during my appearance on CBS Radio affiliate WBBM News Radio 780 on Thursday, September 12, 2019. Please click here to listen to my segment in its entirety. Below are the questions Cisco asked me as well as my responses in italics. I hope you enjoy this.