Let's have a chat! A Conversation with ChatGPT: Technology, Applications, and Limitations

In 1950, the British computer scientist Alan Turing disputed whether human reasoning can be matched by computers: "Can machines think?" (TURING, 1950). Subsequently, he proposed the Turing Test to measure computer or artificial intelligence. In a Turing test, a human interrogator is presented with responses from a human and a computer (with the ability to generate written texts in real-time). If the interrogator cannot distinguish between the answers, the computer system passes the Turing Test. Although several computer programs and chatbots like Eliza demonstrated success in the Turing test ((Weizenbaum, 1966) (Güzeldere & Franchi, 1995)), these programs arguably used certain tricks to pass the test (Pinar Saygin et al., 2000) rather than demonstrating any significant intelligence. With the advancement in machine learning and natural language processing (NLP), chatbots have gained significant research attention and have been used for a variety of commercial and non-commercial applications ((Luo et al., 2022), (Adamopoulou & Moussiades, 2020), (Ranoliya et al., 2017), (Rahman et al., 2017), (Zhou et al., 2020)). Despite their vast adoption, most chatbots do not have personalization, and user satisfaction remains questionable (Følstad & Brandtzaeg, 2020). This limitation prompted researchers and developers to focus on chatbot engagement in making chatbots more conversational.