Battling Botpoop using GenAI for Higher Education: A Study of a Retrieval Augmented Generation Chatbots Impact on Learning

Generative artificial intelligence (GenAI) and large language models (LLMs) have simultaneously opened new avenues for enhancing human learning and increased the prevalence of poor-quality information in student response - termed'Botpoop'. This study introduces Professor Leodar, a custom-built, Singlish-speaking Retrieval Augmented Generation (RAG) chatbot designed to enhance educational while reducing Botpoop. Deployed at Nanyang Technological University, Singapore, Professor Leodar offers a glimpse into the future of AI-assisted learning, offering personalized guidance, 24/7 availability, and contextually relevant information. Through a mixed-methods approach, we examine the impact of Professor Leodar on learning, engagement, and exam preparedness, with 97.1% of participants reporting positive experiences. These findings help define possible roles of AI in education and highlight the potential of custom GenAI chatbots. Our combination of chatbot development, in-class deployment and outcomes study offers a benchmark for GenAI educational tools and is a stepping stone for redefining the interplay between AI and human learning.