Chatbots as conversational healthcare services

Abstract--Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making. CONVERSATIONAL systems are entering The growing number of healthcare chatbots, partly our everyday lives, such as Amazon Alexa and due to the democratization of chatbot development, Google Assistant. Beyond such all-in-one systems, motivates a closer look at how the systems address there are growing demands for building aspects concerning user experience, adoption and trust conversational services in healthcare. The services are in automation, and healthcare provision.