To Trust or Not to Trust: Towards a novel approach to measure trust for XAI systems

The increasing reliance on Deep Learning models, combined with their inherent lack of transparency, has spurred the development of a novel field of study known as eXplainable AI (XAI) methods. These methods seek to enhance the trust of end-users in automated systems by providing insights into the rationale behind their decisions. This paper presents a novel approach for measuring user trust in XAI systems, allowing their refinement. Our proposed metric combines both performance metrics and trust indicators from an objective perspective. To validate this novel methodology, we conducted a case study in a realistic medical scenario: the usage of XAI system for the detection of pneumonia from x-ray images.