Stakeholder Perspectives on Whether and How Social Robots Can Support Mediation and Advocacy for Higher Education Students with Disabilities

Existing power dynamics, social injustices and structural barriers may exacerbate challenges related to support and advocacy, limiting some students' ability to articulate their needs effectively [59]. This disparity highlights an increasing need for alternative approaches to student advocacy that may empower students with disabilities in ways that current practices may not. While human disability support practitioners can play a crucial role in bridging gaps between students and institutions, these efforts are resource-intensive, relying on trained personnel, availability, and sustained institutional commitment. This study explores the feasibility and ethical implications of employing artificial intelligence (AI) and in particular social robots as tools for mediation and advocacy for disabled students in higher education. While the overarching focus regards social robots and LLMs, the study adopts a broader perspective of understanding the use of technology and AI in general for disabled students, to draw insights and identify patterns that can inform the design, implementation, and ethical considerations of AI-driven assistive technologies.