Are Robots Replacing Humans In Customer Care? - ReadWrite

You may have heard the news lately from Guangzhou, China about the firing of robots as waitstaff. Out of three restaurants that used robots to serve customers, two have closed and the third fired its robot workers. The robots couldn't effectively handle soup dishes, often malfunctioned, and had to follow a fixed route that sometimes resulted in clashes. A customer also claimed that robots were unable to do tasks such as topping up water or placing a dish on the table. "The robots weren't able to carry soup or other food steady and they would frequently break down. The boss has decided never to use them again," said one employee.