Huge push in artificial intelligence projects across all sectors

Artificial intelligence, or AI, was the buzz term across every sector in Singapore this year, and for good reason - the technology of using machines to simulate human intelligence has immense potential to transform lives for the better. In the private sector, AI was used to improve workflow processes in businesses as varied as e-commerce and hospitality. Hotels, for example, are increasingly deploying facial recognition systems, using AI technology to allow self-check-ins quickly and conveniently. Reportedly, trials using such systems at Ascott Orchard, Swissotel The Stamford and Grand Park City Hall can reduce check-in times by up to 70 per cent. National carrier Singapore Airlines uses AI to predict flight delays as well as handle customer feedback and queries more promptly.