FinnAir, an airline that dominates domestic and international air traffic in Finland, thought it could use AI to manage airport congestion. AI alone was not up to the job so Finland's largest airline instead implemented a hybrid system that uses AI to make predictions about air traffic and allows the humans-in-the-loop to make better decisions, explains Tero Ojanpera, CEO of Silo.ai, a Finnish AI lab that specializes in bringing cutting-edge AI talent to corporations around the world. Getting the FinnAir project to that point was not a question of plug and play. It required a complex multi-step modeling process to help the organization become more AI literate. Finnair's experience neatly illustrates the current state of play. AI is not fully ready to make the kind of decision-making corporates expect it to make and even if it were corporate teams and networks are not fully ready to implement and reap the full benefits of AI.
Oct-18-2020, 16:25:28 GMT