Government Chatbots: Benefits, Use Cases, & Case Studies

Chatbots are designed to streamline interactions between people and services, by increasing the ease of use and facilitating the carrying out of designed tasks. Chatbots exist in mental health, retail, real estate, travel, customer service, B2B transactions, and the insurance sector. EMMA is a chatbot developed for U.S. Citizenship and Immigration services of Department of Home Land Security. This chatbot is able of handling up to one million applicants per month. EMMA handle requests, in both English and Spanish, pertaining to immigration services, green card, passports and other services this entity offers. MISSI provides all the relevant information regarding the state of Mississippi.