Is Artificial Intelligence the Future of Airline Customer Service?

The use of artificial intelligence is become more and more present in our daily lives, often in cases where we aren't even aware of it. In one recent adaptation, KLM Royal Dutch Airlines is implementing AI, and TravelPulse spoke with Mikhail Naumov, President of DigitalGenius, creator of KLM's AI system. Mikhail Naumov: KLM Royal Dutch Airlines uses bots for delivering of boarding passes, gate change notifications, etc. These are separate, and not built by DigitalGenius. These are keyword- or action-based automations that make it easier for customers to get valuable information pushed to their phone in time of need.