Using Ethical AI To Turn Data Into Insight PYMNTS.com

In the service of business, of society at large, artificial intelligence (AI) can be effective. Can it also be ethical? The wisdom of crowds, gleaned from social media, can paint a gestalt picture of how a government agency's, bank's or retailer's efforts are being received on the ground, so to speak. And it can also (perhaps), fed through models and analytics, can bolster decision-making for the greater, common good. Public opinion matters, after all, but across the social media platforms, the chatrooms -- the chatbots, even -- making sense of qualitative data is a challenge for most enterprises.