Artificial empathy: Emotionally intelligent technology is evolving in Russia

A blank stare and dark face, just like in the movie Red Heat: Russians are global leaders in hiding their emotions. But a new generation of tech entrepreneurs is trying to get under the tough guys' skin and also inside their brains. Among pioneers of emotional intelligent tech in Russia are Moscow-based startups Neurodata Lab and NTechLab. Rosbank, a subsidiary of Paris-based Société Générale financial group, is now testing an emotion recognition technology developed by Neurodata Lab at its call centers. The solution calculates a "Customer Satisfaction Index" in real time by analyzing both voice and speech.