Aviation Market Getting Back on its Wings Thanks to Chatbots

Aviation has been badly hit by the Coronavirus, with airports, plane and engine makers, and ancillary services all taking huge hits. But as most of the industry was far along the AI and chatbot adoption curve, they are well placed to deal with some of the issues impacting the market and for the rebound when customers start to fly again. With the grim memory of 9/11, the 2008 global downturn, flight limitations through volcanoes and other traumatic experiences, airlines should be well placed to handle a drama. But, with wafer-thin margins, constant investment in new planes and routes, and regular battles with rivals and unions, it seems amazing that many of them haven't gone bankrupt already. Instead, government bailouts, further mergers or alliances and a few victims soon to be snapped up by healthier rivals should see them ready for the return to the skies in the summer.