Greek Airline Aegean Taps IBM's AI, Cloud Services To Improve Customer Experience

"We're seeing a lot of pressure in today's market as passenger expectations continue to grow and this is making airlines think differently about the passenger experience, which must become personal, highly engaging and seamless across their travel journey", says Rob Ranieri, VP, Travel & Transportation Industries at IBM. Aegean, the Greek airline company and Star Alliance member, is using IBM's public cloud and artificial intelligence programs to "transform its internal business processes" as it seeks to improve its customer experience. This agreement builds on a previous multi-year agreement for the implementation of core applications and the delivery of IBM Cloud Hosting Services to help accelerate the airline's digital transformation strategy. "We feel confident that IBM is the strategic provider that will support our determination and willingness to innovate and achieve excellence at both an organizational and business process level," said Aegean Chief Information Officer Aristeidis Kamvysis. "By utilizing IBM's most innovative technologies, such as cloud and AI, proven industry expertise and strong corporate culture, we will continue to provide even greater value for our customers, personnel and shareholders." IBM's tech will cover both Aegean, and its subsidiary, Olympic Air.