European Government Organizations Are Enthusiastic About Artificial Intelligence but Face Challenges Adopting It, According to Accenture Study

DUBLIN--(BUSINESS WIRE)--Public-service executives in Europe are optimistic and enthusiastic about the impact of artificial intelligence (AI) on government operations and services but face challenges implementing the technology, according to a study issued today by Accenture (NYSE: ACN). The study -- based on a survey of 300 government leaders and senior information technology (IT) decision-makers in Finland, France Germany, Norway and the U.K.-- found that the vast majority (90%) of respondents believe that AI will have a high impact on their organizations over the coming years. In addition, nearly the same number (86%) said that their organization plans to increase its spending on AI next year. Customer service and fraud & risk management are the two operational areas favored most for public service AI deployments, cited by 25% and 23% of respondents, respectively. In addition, respondents most often cited increased efficiencies, cost or time savings, and enhanced productivity as the greatest anticipated benefits from their AI investments.