Chatbots Should Be An Abstraction Of Human Conversation

When creating or rather crafting a chatbot conversation we as designers must draw inspiration and guidance from real-world conversations. Elements of human conversation should be identified and abstracted to be incorporated in our chatbot conversation. General rules and concepts of human conversations must be derived and implemented via technically astute means. Below I list 10 elements of human conversation which can be incorporated in a Conversational AI interface. Conversational designers want users to speak to their chatbot as to a human…hence it is time for the chatbot to converse more human like. Christoph Niemann has fascinating ideas on abstraction and when visual design becomes too abstract. The speaker introduces a topic, subsequently the speaker introduces a second topic, another story that seems to be unrelated.