AI and the super app: An interview with Careem's Selim Turki

QuantumBlack, AI by McKinsey recently sat down with Selim Turki, head of data and AI at Careem, to discuss the latest trends in advanced analytics and artificial intelligence. Far from a dry discussion of theory, the conversation coalesced around several fascinating use cases in which Careem is using AI to make a difference in people's lives. We discussed how AI is being leveraged to improve customer and driver security through targeted facial-recognition checks to ensure drivers (captains) are who they say they are. We also discussed how AI is being used to provide customers with the most accurate and up-to-date estimated times of arrival (ETAs) by factoring in a host of conditions, including local weather conditions, prayer times, and even iftar times during Ramadan. Along the way, we discussed what it means to be an "AI first" company and the outlook for AI tech--and talent--in the region.