Automation Beyond the Physical: AI in the Public Sector

It used to be that the term "automation" meant robotic arms in factories doing repetitive tasks -- fastening one part to another, drilling a screw, folding a piece of material. These days, the word means a lot more. AI means automation beyond the physical. It means automation of the tasks that previously took a living brain to complete -- things like conversation, data analysis, even driving. And ultimately, AI isn't anything new; computer scientists have been discussing and building it for decades now.