AI is accelerating the move to a touchless world

While artificial intelligence capabilities have been evolving, the COVID-19 pandemic has accelerated adoption of these tools and made intelligent machines part of our new normal lives, according to a new report from Capgemini. More than half of the consumers surveyed (54%) use AI daily–compared to just 21% in 2018, the report, "The art of customer-centric artificial intelligence," finds. Sweden, Brazil, and the US have the highest daily interactions with AI. Contactless or non-touch interfaces are finding their way into numerous sectors, the report said. Over three-quarters (77%) of respondents expect to increase the use of touchless interfaces--such as voice assistants and facial recognition--to avoid direct interactions with humans or touchscreens during COVID-19, and 62% will continue to do so post-COVID.