In the universe of digital voice assistants, Amazon Alexa, Apple Siri, and Google Assistant are the indisputable rulers of the consumer AI solar system. By contrast, Microsoft's Cortana is like Pluto. We know it's generally the same as the others, but we can't decide if it has all the attributes required for classification as a planet... er... true voice assistant. Part of the problem is that people don't talk to Cortana. Microsoft introduced its digital assistant, named after the synthetic intelligence character in Halo, in 2014 on the Windows Phone platform.
Chatbots offer a useful way to leverage the power of AI, and are now accessible for any size of application. The back-and-forth written nature of chatting is conducive to utilizing existing chatbot frameworks and AI models to automate interactions which would have required a whole team of agents just a short time ago. To demonstrate how easy it is, we'll use a chatbot framework and a sentiment analysis model from the Serverless AI Cloud -- both of which have free trial tiers. It only takes a few minutes, and it's free to get started. After signing up, click the "New Bot" button and pick "Blank Project": Note the column on the left called "All Topics".
It's National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated. A new study from AI experts Pegasystems and issued for National Customer Service Week sets out what British customers think. When questioned about previous human customer service interactions, almost half (49%) of British consumers said they have experienced bias as a result of their individual characteristics, beliefs and/or appearance. By contrast, and despite fears that inherent human bias could be transferred onto modern chatbots, only 8% of respondents feel there is a risk that chatbots will be biased.
In the midst of all the hype about artificial intelligence, you may occasionally pause to ask: "What's new here?" After all, did we not have machine learning applications 10 (or maybe even 20) years ago? In the marketing domain specifically, you may be asking how today's AI is different from, say, an application that has been personalizing real-time content insertion for several years. Do you have an AI strategy -- or hoping to get one? Check out VB Summit on October 23-24 in Berkeley, a high-level, invite-only AI event for business leaders.
Bots can augment human interaction, create greater business efficiencies, and remove friction from customer interactions. It's a market that has already rolled up $24 billion in funding for companies at every stage, from startup to multinational. Industry leaders from IBM to Facebook are making big efforts to take advantage, spending significant resources to encourage developers to create new bots that enable more personalized customer interactions. In March 2016, Cisco announced the Spark Innovation Fund, a $150 million investment in bots and developers who want to make new products for Cisco endpoints in offices around the world. Some of the most obvious uses for bots revolve around communication, customer service, and ecommerce.
In what appears to be a first, Amazon's Alexa will act as a guide for a board game called When in Rome, according to the startup Sensible Object. Due out in March 2018, When in Rome will be the first of six voice-augmented games Sensible Object plans to release next year. Each game in the series called Voice Originals will cost $24.99, CEO Alex Fleetwood told VentureBeat in a phone interview. When in Rome serves up trivia questions from locals in 20 cities around the world.
Artificial Intelligence systems now understand and influence people. This requires that as builders of these systems we consider the values of the user -- and their trust. I'm going to tell you about Andi. She's a conversational avatar, and in this picture, she's talking with our friend Michael of Skype using their Bot Platform. With Microsoft Cognitive Services, Andi can write messages, hear you and talk to you, and see you using Skype video chat.
Key Points: – Businesses spend $1.3 trillion on 265 billion customer service calls each year – Chatbots can help businesses save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions – Learn how you can increase productivity and performance at your call centers by seamlessly integrating chatbots and live agents It's 3 AM on a Monday. Maria, a product design engineer, is preparing her presentation of a new ergonomic adjustable standing desk. The weekend flew by, and now it's crunch time to finalize the presentation. Maria opens the product design application, and starts the login process and the application requests an activation code. Maria frantically looks for the code in her email and cloud storage, but to no avail.
You don't have to look too far back to find a time where the idea of living alongside advanced, intelligent robots was little more than a fantasy. But in today's automated world, businesses and consumers have little choice but to accept that this will be, and perhaps already is, the case. It's very difficult to name an industry that hasn't been affected by advanced robots in some way, and now consumers are integrating smart machines into their homes. Combined with artificial intelligence, the clever bots we already encounter today will only get smarter. So, what does a robot reality look like?
For decades, the cougar (Puma concolor) has been thought of as a loner predator, running across other members of its species only to mate or to fight. But a new study now shows that, contrary to popular belief, cougars have quietly built for themselves a rich, hierarchical society based largely on sharing food--a find that stands to upend scientists' preconceptions about one of the Americas' most iconic big cats. "For more than 60 years of intensive research... we have said that [cougars] are solitary, robotic killing machines," says Mark Elbroch, lead scientist for the Puma Program at Panthera, the global wild cat conservation organization. "Instead, what we have unveiled is a secretive animal with a complex social system completely built on reciprocity. "That flies in the face of everything we ever thought about this animal," he adds.