Will AI Replace Humans In The Customer Service Industry?

On the heels of several recent high-profile customer service debacles in the airline industry, it's clear that how you treat your customers can make or break your company and its reputation. From legacy giants to the booming on-demand economy, fast and intelligent customer service has never been more crucial. And with new developments in technology, including buzzwords like cognitive computing, machine learning, and VR, merging human interaction with AI is seeming to be more and more likely the solution for managing customers needs. Using AI to manage customer service is a trend that we will increasingly see more of. However, that's not to be confused with completely replacing human interaction when it comes to customer service.