The Marvellous Boys of Palo Alto

Not long before his death in 2007, my father told me that he "thought he might have" coined the term information technology. It turns out he was right. In an article titled "Management in the 1980's," published in the November, 1958, issue of the Harvard Business Review, Harold J. Leavitt and his co-author, Thomas L. Whisler, identify a "new technology" that "has begun to take hold in American business, one so new that its significance is still difficult to evaluate." Since this technology "does not yet have a single established name," the article notes, "we shall call it information technology. It is composed of several related parts": "techniques for processing large amounts of information rapidly"; "the application of statistical and mathematical methods to decision-making problems"; and "in the offing, though its applications have not yet emerged very clearly . . . the simulation of higher-order thinking through computer programs." By the end of his life, my father had adopted a far more skeptical attitude toward the organizations he earned his living trying to understand and improve.