Reliable LLM-based User Simulator for Task-Oriented Dialogue Systems

In this paper, we introduce DAUS, a generative The field of dialogue systems has seen a notable user simulator for TOD systems. As depicted in surge in the utilization of user simulation approaches, Figure 1, once initialized with the user goal description, primarily for the evaluation and enhancement DAUS engages with the system across of conversational search systems (Owoicho multiple turns, providing information to fulfill the et al., 2023) and task-oriented dialogue (TOD) systems user's objectives. Our aim is to minimize the commonly (Terragni et al., 2023). User simulation plays observed user simulator hallucinations and a pivotal role in replicating the nuanced interactions incorrect responses (right-hand side of Figure 1), of real users with these systems, enabling a with an ultimate objective of enabling detection wide range of applications such as synthetic data of common errors in TOD systems (left-hand side augmentation, error detection, and evaluation (Wan of Figure 1). Our approach is straightforward yet et al., 2022; Sekulić et al., 2022; Li et al., 2022; effective: we build upon the foundation of LLMbased Balog and Zhai, 2023; Ji et al., 2022).