Joint Activity Design Heuristics for Enhancing Human-Machine Collaboration

-- Joint activity describes when more than one agent (human or machine) contributes to the completion of a task or activity. Designing for joint activity focuses on explicitly supporting the interdependencies between agents necessary for effective coordination amon g agents engaged in the joint activity. This builds and expands upon designing for usability to further address how technologies can be designed to act as effective team players. Effective joint activity requires supporting, at minimum, five primary macroc ognitive functions within teams: Event Detection, Sensemaking, Adaptability, Perspective - Shifting, and Coordination. Supporting these functions is equally as important as making technologies usable. We synthesized fourteen heuristics from relevant literatu re including display design, human factors, cognitive systems engineering, cognitive psychology, and computer science to aid the design, development, and evaluation of technologies that support joint human - machine activity . Recent advances in Artificial Intelligence (AI) and Machine Learning (ML) technologies have accelerated human - machine interactions progress ing from simple tool - based engagements to complex cognitive collaborations [1] . Machines are being designed to perform an increasing set of functions and are being expected to engage more deeply in the collaborative joint activit ies related to these functions. This shift in machine capabilities and expectations demands a corresponding re - evaluation and broadening of design and evaluation principles to support joint human - machine activity in ways that lie outside the boundaries of trad itional usability methods and models [2] . Traditional usability heuristics, such as those proposed by [3], provide a strong foundation focusing primarily on surface - level interactions such as enhancing the ease of use, efficiency, and satisfaction in human - machine interaction . These heuristics are primarily oriented towards actions and responses but offer limited support for the essential macrocognitive functions associated with effective teamwork including event detection, sensemaking, adaptability, perspective shifting, and co ordination, all of which are vital in the close collaboration of humans and machine s with joint activities [2], [4], [5], [6] . These heuristics are primarily oriented towards actions and responses but offer limited support for the essential macrocognitive functions associated with effective teamwork including event detection, sensemaking, adaptability, perspective shifting, and co ordination . A ll of these macrocognitive functions are vital in the close collaboration of humans and machines with joint activities in high - stakes and dynamic environments with little room for error [2], [5] . This reliance on macrocognitive functions is evident in domains where the ability to process complex information and adapt to changing conditions is crucial.