A Comprehensive Survey on Root Cause Analysis in (Micro) Services: Methodologies, Challenges, and Trends

Initially, IT operations were predominantly manual, relying heavily on human intervention for system monitoring, troubleshooting, and problem resolution. However, with the escalating scale and complexity of systems, the efficacy and precision of manual operations have been increasingly challenged. Subsequently, DevOps was introduced, building upon manual operations and fostering a synergistic collaboration between development and operations. Through automated deployment and continuous integration, DevOps has the capability to expedite the release of new features and rectify issues with greater speed and reliability. Nonetheless, DevOps still necessitates manual involvement in certain complex decision-making processes and tasks. To further mitigate this challenge and enhance cost-effectiveness and efficiency, AIOps leverages machine learning and data analysis to automatically collect and scrutinize vast amounts of IT operation data, enabling real-time monitoring, anomaly detection, fault localization, and automated processing of IT systems. AIOps not only augments the efficiency and accuracy of IT operations but also equips IT operations with the capacity to adapt more effectively to complex and dynamic IT environments, utilizing artificial intelligence and big data technologies.