How AI Is Helping Improve Employee Experiences

If the use of artificial intelligence in building top customer experiences has been well documented, its use in developing top employee experiences has, to a large extent, been overlooked. However, with the leadership in many organization beginning to realize that better employee experiences result in better customer engagement with the organization, they are now starting to look at their employee experiences and how to improve it. One of the lines of reasoning at the moment is that if AI can improve customer experiences, and customer experience and employee experiences are closely linked, why not use AI to improve employee experiences as well. It's an argument that has not been missed by the likes of LinkedIn. Recently, the San Francisco based LinkedIn announced the creation of the LinkedIn AI Academy.