Chatbots to pave the way for a mobile banking future - Tech Wire Asia

BANKS have been rolling out chatbots, which allow users to bank without interacting with a human. Banking giant Citi is joining the mix, planning to launch its own chatbot in Hong Kong, except it's on (Facebook) Messenger. This makes sense for Citi. As reported by the South China Morning Post, Facebook has over five million users in Hong Kong. By rolling out the chatbot on a commonly used platform, Citi is going where its users are.