Artificial Intelligence Can Make Work Better Says Majority of Workers

Four out of five employees surveyed see significant opportunity for artificial intelligence (AI) to create a more engaging and empowering workplace experience, yet admit a lack of transparency from their employers is a primary driver of fear and concern. This is according to a global survey of nearly 3,000 employees across eight nations conducted by The Workforce Institute at Kronos Incorporated. The survey, "Engaging Opportunity: Working Smarter with AI," conducted with Coleman Parkes Research, explores how employees – both hourly and salaried from a variety of industries in Australia, Canada, France, Germany, Mexico, New Zealand, the United Kingdom, and the U.S. – believe emerging technologies should be used to improve the future of work. "Organizations are making significant investments in benefits, technology, and innovative workplaces, yet employees are working more than ever and engagement has remained stagnant for decades," said Joyce Maroney, executive director, The Workforce Institute at Kronos. " While emerging technologies always generate uncertainty, this survey shows employees worldwide share a cautious optimism that artificial intelligence is a promising tool that could pave the way for a game-changing employee experience if it is used to add fairness and eliminate low-value workplace processes and tasks, allowing employees to focus on the parts of their roles that really matter."