Research Release: 80% of employers aren't concerned by unethical use of AI at work - HR News

Companies around the world are expecting to apply artificial intelligence (AI) within their companies in the next few years but are lagging in discussions of the ethics around it, research from Genesys finds. More than half of the employers questioned in a multi-country opinion survey say their companies do not currently have a written policy on the ethical use of AI or bots, although 21% expressed a definite concern that their companies could use AI in an unethical manner. "As a company delivering numerous customer experience solutions enabled by AI, we understand this technology has great potential that also comes with tremendous responsibility," said Steve Leeson, VP UK & Ireland, Genesys. "This research gives us important insight into how businesses and their employees are really thinking about the implications of AI – and where we as a technology community can help them steer an ethical path forward in its use." The research findings stem from opinion surveys sponsored by Genesys (www.genesys.com),